Unsung Tech Heroes
Then, for their trouble, these valiant volunteers get to gently but firmly explain to their uncomprehending and/or indignant relatives why x or y don't and never will work they way they think they should, or why they should do z differently from now on to make sure the problem doesn't recur. Sometimes they even write it down in numbered steps on a piece of paper, which then gets filed away and lost.
My very own spouse and her cousin have done such support for me, and I am exceedingly grateful.
If I had the expertise, I'd make an award and put it right here for anyone to swipe and download who's been drafted for such duty: "FAMILY PRO BONO TECH SUPPORT SURVIVOR." Or maybe "I FIXED MY SISTER-IN-LAW'S WIRELESS, AND ALL I GOT WAS THIS CUTESY BADGE." Or "PROUD MEMBER OF TEH FAMILY TECH SUPPORT BRIGADE."
Hail to you all!